Experiential Producer

Welcome

Thank you for your interest in Charcoalblue.

Charcoalblue Experience provides specialist project management services to our client for their Events and Experience spaces. This involves collaborating with design teams, engineering teams, contractors, and the client to deliver world leading spaces.  

We are seeking a New York based Producer to join our talented, global team. Full details of the role can be found below.

To apply please complete the online application form and submit a short resume (1-2 pages max.) and a cover letter addressing the below prompts:

1. Share how you see your role as a producer within the team and with your client. Draw upon examples from your experience.

2. Tell us how your industry experience producing installations for event spaces, experiential marketing, immersive theater, museums, themed entertainment or other permanent location-based entertainment venues relates to the duties of this role.

3. Provide examples of your approach to design management for cutting-edge or experimental experiences and technologies.

We look forward to receiving your application by 5pm EST on Monday, January 10th 2022.  We will only accept applications via our online system.

Interviews will be held in early January - the time and date will be confirmed for short-listed candidates. 

Company Overview

Charcoalblue was established in the heart of the UK theatre industry in 2004. Since then, we have carved out a reputation as the world's leading integrated Theatre, Acoustic and Experience Consultancy service. We now operate as a cohesive and collaborative team across six international studios in the UK, USA, and Australia, delivering projects to every corner of the globe.

Theatre consultancy, acoustics, project management and digital design runs in our blood and nearly all our team have at some point worked within the industries we now design for.

We provide a full spectrum of consultancy services from strategic analysis and creative concept generation through to detailed design and full project leadership. Simultaneously, we have the expertise to integrate world-class acoustic, technical, and digital design solutions from the outset.

Charcoalblue Experience (CBX) is a dedicated business unit within the Charcoalblue group that applies our expertise gained from working with globally renowned cultural organisations to the workplace, sports, exhibition, and events markets.

Working with world leading companies, Charcoalblue Experience works with any business looking to create spaces for collaboration and storytelling that wants to deliver an enhanced experience for staff, visitors, guests, and spectators. Projects include hybrid workplaces, one-off event spaces, sports facilities, broadcast studios, conference centres, and ecosystems across entire buildings and campuses.

Our CBX team includes specialist Project Managers, Design Managers, Research & Development (R&D) Consultants, Technical Drawing and Standards Consultants, Producers, and Administrators and they often work closely with single clients and are fully embedded into their workflow and teams.

E: [email protected]

W: www.cbx.charcoalblue.com

Note - this role will be distributed, until COVID-19 restrictions are removed and it will then be based at the client offices in Manhattan.

Equality & Diversity Policy Overview

Charcoalblue is an equal opportunities employer, actively working towards becoming an inclusive organization. We work consistently to ensure elimination of unfair and discriminatory practices within the Partnership and encourage full contribution from its diverse community.

Our mission is to manifest an inclusive ethos by creating a diverse and inclusive working environment across our practice. Recruitment opportunities are open to all, but we are particularly keen to hear from ethnically diverse and disabled candidates, as these groups are currently underrepresented within our teams.

If you require this application in a different format or need support during the application process, please contact Kabir Naidoo via email [email protected] or Lindsay Ricketts via telephone (212-645-0790). Equally, please contact Kabir if you have any questions in relation to access, or how the role might need to respond to your personal circumstances.

The Partnership aims to provide a service that does not discriminate against its clients and customers and works to ensure all can access the services and goods supplied by the Partnership.

The Partnership believes that all employees and clients are entitled to be treated with respect and dignity.

Brief Description of Role

As Experiential Producer, you’ll be responsible for the successful definition, design, and delivery of world-class guest experiences in line with client goals. You’ll deliver those experiences through permanent installations that bridge the digital and physical, enhancing the guest experience and storytelling of our client’s event spaces. You’ll ensure the design intent is delivered by developing and managing the right budgets, schedules, strategies, and scopes required to achieve the project goals.

The most important role is to build and empower your team. The role requires expertise in managing stakeholder relationships, with the ability to drive complex projects coordinating design vendors (architects, creative agencies, software developers, audio visual (AV) and lighting designers), construction vendors (general contractors, AV and lighting integrators, and scenic fabricators), and internal teams (real estate, AV, network, product areas, marketing, etc.) to design, develop and install exhibits ranging from highly technical immersive spaces to custom-developed XR to grand sculptural gestures — and everything in between.

The ideal individual for this role is a multi-faceted and innovative problem solver with broad design and technical knowledge, prior experience producing installations for event spaces, experiential marketing, immersive theatre, museums or other permanent location-based entertainment venues, and the ability to deliver and launch projects on time, on budget, and on strategy.

Key Responsibilities

  • Provide end-to-end project leadership for the successful design and delivery of experiential installations within client events and experiences spaces.
  • Solve problems, prioritize work, and own the faithful translation of the design intent to the field.
  • Own the design intent, ensuring it is properly developed, understood, documented, and fulfilled from concept through turnover by running design meetings, production meetings, site visits, and in reviewing deliverables.
  • Co-develop and manage the right design process with the vendor, ensuring and facilitating sufficient iteration, collaboration, and testing appropriate for the product. Draw on best practices to influence the process as required.
  • Ensure robust, open collaboration and communication across often-siloed disciplines, between vendors and within the client organization. Serve as a translator on behalf of the client, identifying and plugging gaps, conflicts, and misalignments.
  • Work with project management and contracts teams to oversee vendor selection and onboarding, including creating artifacts and processes such as Scope of Works (SOWs) for specialty vendors, the bid and award process, contract documents, fee drawdown schedules and change management processes.
  • Work with key stakeholders to set the budgets for equipment, content, and development, and own this budget through design, development, installation, change control and reconciliation.
  • Review deliverables (written, visual, and technical) and provide feedback, flagging technical, financial, schedule and experiential risks, managing further reviews by key client stakeholders, and influencing vendor work plans to accelerate risk mitigation.
  • Develop and manage the acceptance criteria process throughout development and deployment ensuring key stakeholder approvals along the project’s timeline.
  • Manage vendors in the development of design and production schedules, feeding key milestones for integration into the master project schedule.
  • Work with software and content creators to manage the iterative development of all media and interactive content and control interfaces, ensuring a robust design process as well as alignment with project schedule, budget and design intent.
  • Work with specialty fabrication vendors to develop shop drawings and produce installations for placement in the field.
  • Work with AV integrators and client infrastructure teams to ensure technical requirements are understood and successfully delivered.
  • Participate in the review of prototypes and running of playtests to understand the status of design and associated risks.
  • Oversee commissioning and handover of space including coordination of software testing,
  • Commissioning, training, soft opening, punch listing and final functional and acceptance testing.
  • Ensure that all exhibit documentation requirements have been collected and that documentation deliverables have been received and properly archived.
  • Work with the client’s AV and operations teams and external design agencies to develop the lifecycle and maintenance strategy including the establishment of service level agreements.
  • Support the development of Charcoalblue’s Experiential service by driving the development and documentation of production processes for use on future projects.
  • Report on program performance to Line Manager.

This list is not intended to be exhaustive and may be subject to alteration over time as we develop the service.

Qualifications and Key Skills

Essential

We are open to receiving applications from candidates with a varied range of experience and education. If you meet most of the qualifications below, we encourage you to apply:

Qualifications

At least five years' relevant work experience in Producing, Design Management, or Project Management relevant to the environmental experiences industry, with experience in exhibit design, architecture or experiential design within themed entertainment, museums, or creative/advertising agencies.

Key Skills

  • Experience in managing both design and delivery processes for physical installations and digital content.
  • Direct experience with iterative design processes, rapid prototyping, and playtesting.
  • Ability to work in a collaborative and fast-paced environment with a great degree of self-motivation and initiative.
  • An understanding of permitting process, construction terminology and building systems & overall project sequence/timing.
  • Fundamental understanding of AV system functionality and installation process and techniques.
  • Ability to read and comprehend project technical documents including, but not limited to engineering and architectural drawings, software architecture diagrams, wiring schematics, schedules, test reports, or commissioning documents.
  • Familiar with typical project management tools.
  • Excellent written, verbal and presentation communication skills including an excellent working knowledge of Microsoft Office and G Suite applications.
  • Detail oriented with ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision.
  • Ability to build relationships with colleagues, clients, vendors, stakeholders and management.
  • Proven ability to manage complex budgets in excess of $5 million.

Desirable

  • Experience with theatre, performing arts or events space buildings either through direct experience or professional project management work.
  • Experience with interactive or game design.
  • Experience with show control systems (Medialon or similar).
  • Experience with software development.
  • Relevant construction-related OSHA training.

Interpersonal Skills

  • Ability to work in a collaborative and fast-paced environment with a high degree of self-motivation and initiative.
  • Ability to easily manage multiple projects simultaneously.
  • Detail oriented with ability to think, plan, and execute on multiple projects in different phases simultaneously with little direct supervision.
  • Able to work calmly and effectively under pressure.
  • Flexibility and adaptability to changing business needs.
  • Ability to build relationships with colleagues, clients, vendors, stakeholders, and management.

Working hours

The role is being offered on an 'at will', exempt basis at 40 hours per week.

As an international organisation, the needs of the business are as such that this role requires a flexibility in working hours (which can be variable from week to week) to facilitate project demands and maintain support across our global entities’ varying time-zones.

Working hours patterns will be agreed with your line manager to suit your personal circumstances and the current project load

The role is subject to a three-month probationary period.

Location

We are currently working in a distributed model (remote working), so you will work mostly from your home or other place of your choosing. Once COVID restrictions allow, you will be based at the client's office.

Travel within the US (and occasionally international) for projects and/or team building will be required occasionally, with notice. 

Salary

Please state your salary expectations in your covering letter in line with your experience.

Annual Leave

Based on a 40-hour working week, you will receive 15 days’ paid holiday per year, plus Federal and some local Public Holidays, plus some additional discretionary paid days between Christmas and New Year.

Additional Benefits

  • To support you in successful remote/distributed working, you will receive a laptop and any other associated IT peripherals required for the role.
  • You will receive contributions towards your home internet and utilities to enable you to work productively and comfortably.
  • Following 60 days of employment, you will be eligible to join our 401K scheme (employee contributions only). Following two years' successful employment, you will be eligible for an employers' contribution of 5% of gross salary per annum.
  • Following 60 days of employment, you will be eligible to join our company healthcare scheme for the duration of your employment.
  • Following 60 days of employment, you will be eligible for life assurance cover, Short Term Disability and you may take advantage of joining our FSA/Dependents’ Care schemes.
  • Following completion of your 3-month probationary period, you will receive two free theatre/live performance tickets per month in line with our Expenses Policy.
  • Charcoalblue operates a bonus scheme which you will benefit from following successful completion of a three-month probationary period. Please note that this is subject to the Partnership’s performance year on year, is not guaranteed and will be paid pro-rata as applicable.
  • You will receive regular check-ins with your line manager to enable you to succeed in the role.

Start Date

January 2022