Training & Development Assistant


Thank you for your interest in Charcoalblue.

To apply please complete the online application form and submit a short CV (1-2 pages max.) and a covering letter addressing the questions below:

  1. Why do you consider yourself to be a suitable person for the post and what opportunity interests you most from the job? Please highlight any experience within a Learning & Development environment.

  2. Describe your experience and competency supporting training and professional development programmes within an SME.

  3. Please highlight the elements of the role requirement where you feel you have the least experience and would like to develop in.

  4. Please state your salary expectations in line with experience and our stated range (£25,000 - £30,000 per annum).

We look forward to receiving your application by 6pm GMT on Tuesday 4th January 2022.  We will only accept applications via our online system.

Interviews will likely be held remotely (via Microsoft Teams), during January 2022. The time and date will be confirmed for shortlisted candidates. 

Company Overview

Charcoalblue is the world’s leading multi-national theatre, acoustic, and digital consultancy. Founded in 2004, we now have around one hundred and ten team members in London, Bristol, Glasgow, New York, Chicago, Melbourne, Seattle, and the Bay Area of California. Our team members currently work in a distributed way across the globe.

We provide guidance and designs for a broad range of buildings and events, including theatre, live performance, music, culture, education, workplaces, entertainment, and sport. We engage with all members of a project team – the clients, architects, engineers, cost consultant, and contractors - on how the design choices they make affect the functionality of the building.

Charcoalblue Experience (CBX) is our dedicated business unit within the Charcoalblue group, applying our expertise gained from working with globally renowned cultural organizations, specifically to the workplace, sports, exhibition and events markets.

We strive to be the first and best choice for architects and clients who are designing new buildings or refurbishing existing ones. We want to recruit the finest and most capable people working in the arts or construction sectors today and are actively working to attract and retain a globally diverse team.

Equality & Diversity Overview

Charcoalblue is an equal opportunities employer, actively working towards becoming an inclusive organisation. We work consistently to ensure elimination of unfair and discriminatory practices within the Partnership and encourage full contribution from its diverse community.

Our mission is to manifest an inclusive ethos by creating a diverse and inclusive working environment across our practice. Recruitment opportunities are open to all, and we are particularly keen to hear from ethnically diverse and disabled candidates, as these voices are currently underrepresented within our teams.

If you require this application in a different format or need support during the application process, please contact Sian Thompson via email ([email protected]) or telephone (+44 (0)20 7928 0000). Equally, please contact Sian if you have any questions in relation to access, or how the role might need to respond to your personal circumstances.

The Partnership aims to provide a service that does not discriminate against its clients and customers and works to ensure all can access the services and goods supplied by the Partnership.

The Partnership believes that all employees and clients are entitled to be treated with respect and dignity.

Job Description

We are seeking someone to join our global team as a Training & Development Assistant. This is an exciting opportunity to be at the heart of supporting Charcoalblue’s global Training and Development function with an opportunity to develop and grow your own skills within learning & development.

This position will require you to work in close collaboration with the Group Training & Development Manager (your line manager) to support the smooth running of the global Training & Development function and deliver in line with our Training & Development strategy for our three entities (UK, North America & Australia).

Primary Responsibilities

  • Support on delivering in line with the annual Training and Development calendar; coordinate and schedule meetings across different time zones; update calendar as required to ensure it remains current.
  • Liaise with external training providers to source and book specialist training across our three entities.
  • Log T&D expenditures and maintain invoice record keeping relating to the global T&D budget.
  • Administrative duties for the company’s Learning Management System (LMS) including uploading and managing content; liaise with team members on creation of new content; manage learning reports; data analysis.
  • Support on auditing current internal learning resources available across the company.
  • Maintain detailed knowledge of each qualification and track progress of external courses.
  • Assist on research relating to learning trends globally (for UK/US/Australia).
  • Maintain global conference list and support team members with associated booking and travel requests.
  • Provide Training & Development administrative support for onboarding across all business units; calendar coordination; liaise with line managers and required facilitators; contribute to ensuring the best onboarding experience for all new hires.
  • Support on Diversity, Equity and Inclusion initiatives relating to the company’s Training and Development function and resources.
  • Participate in group forums and champion the company’s cultural values.
  • Support with organization of study tours, including maintaining and building new relationships with key points of contact.
  • Data collection as required – track and communicate staff feedback surveys and support on continual improvement of course content.
  • Assist with identifying process efficiency and support on implementation of T & D process changes globally.
  • Providing administrative support for annual development reviews using People HR (HRIS).
  • Maintain and streamline filing of T&D resources, internal training session recordings and presentations, both on the server and LMS.
  • Support Training & Development related wellbeing initiatives alongside the HR function.
  • Liaise with other Business Support team members on ad hoc T & D matters as required.
  • Other ad hoc T & D support duties as required.

The above list is not exhaustive - this is a developing role, and we expect that additional T&D tasks will be incorporated as it evolves.

Qualifications/Experience & Key Skills Required

We are open to receiving applications from candidates with a varied range of experience and education. If you meet most of the criteria below, we encourage you to apply:

  • The job will require high attention to detail and strong organization skills.
  • An excellent communication style and an ability to multi-task and prioritise in a timely way.
  • Proficiency in MS Office is desired (Microsoft Word, Excel, PowerPoint and Outlook).
  • A minimum of 1-2 years’ experience in an HR / Learning & Development (L & D) environment and a willingness to grow your knowledge in the learning and development field.
  • L & D qualification (CIPD or equivalent) gained or in progress - preferred.
  • Knowledge of data protection law (GDPR).
  • Familiarity with the standard suite of Microsoft Office products is essential. Our written work is an integral part of Charcoalblue’s profile, so a high degree of literacy and accuracy is also important.
  • Some basic finance skills preferable.
  • Familiarity with Adobe Acrobat and / or Bluebeam is also essential - we operate a paperless office and use the PDF format for all documents.
  • Experience and interest in live performance, and/or events, with a demonstrable passion for the performing arts is preferable.

Employment Details

Our standard full-time working week is 40 hours (flexible between 8am and 8pm Monday-Friday), plus an hour per day (unpaid) for lunch, with an understanding that flexible working hours will apply to meet our clients’ needs and to accommodate the company’s global time zones. Charcoalblue does not provide for the payment of overtime. The nature of the job and the Partnership’s business could occasionally entail some work outside normal working hours.

We are also open to hearing from you if you would prefer to work a part-time 32 hours per week contract. In this instance, please state your preference within the application.

There is a three-month probationary period for permanent roles.

We are currently working in a distributed (remote) model, meaning you may work between your home (or other place of your choosing) or our London or Bristol studio, depending on your preference, plus some site visits and project meetings as required. We will provide you with the necessary IT hardware and software to enable to you to carry out your role successfully in line with your duties.

Please note, although the role is distributed, the successful applicant must be based in the UK to effectively meet the current needs of our work and local team, and you should be able and willing to travel to external meetings and our UK studios as required, with notice.

Annual leave entitlement: 20 days minimum per annum*, plus statutory public holidays.

*We are currently trialing ‘unlimited annual leave’ so there may be the opportunity to benefit from some additional days’ annual leave in line with our Policy.

Employee Benefits

Charcoalblue operates a bonus scheme which you will benefit from following successful completion of a three-month probationary period. Please note that this is subject to the Partnership’s performance year on year and is not guaranteed.

Following successful completion of your probationary period, you will be eligible to participate in our company benefits package, including our pension auto-enrolment scheme, our annual bonus scheme and allocation of two theatre or other live event tickets per month. We offer this benefit to encourage you to immerse yourself in the theatre and arts industry as far as possible. Other benefits are accumulative as you progress with the company.

Following successful completion of your second year, you will be eligible to join our Private Health Insurance plan, in line with our company policy.

On successful completion of your probationary period, you will also receive two free theatre or live events tickets per month to enable you to immerse yourself in the industry as far as possible. We will also contribute to your home broadband and give you a monthly contribution towards your home utilities to enable you to work from home effectively in line with our distributed working model.

Start Date

January/February 2022


The salary range for this role is £25,000 – £30,000 (per annum for a 40 hour week) depending on experience. Please state in your cover letter your salary expectations in line with your experience.